FAQ

Please find below a list of common frequently asked questions. If you require support, please reach out by submitting a request via our webform.

I’m struggling to view the site from my phone or tablet?

At the moment the Chronicle platform is best supported on your PC or laptop.

What browsers do you support?

We support Chrome, Edge and Safari. Firefox is not supported.

Do you have a Chronicle mobile app available?

We are in the process of our mobile application development and expect both an iOS and Android application to be made available towards the end of September / early October.

What charge will show up on my bank statement?

You will see a charge from “Chronicle Services LLC” after a successful purchase is made.

Can I get a refund once a purchase is made?

Unfortunately due to the nature of minting the NFT to your account the initial purchase cannot be refunded.

How do I export my NFT to my wallet address or Metamask?

Chronicle’s system is centralised and has been created to introduce traditional users to the world of digital collectibles and NFTs. Therefore all collectibles purchased within Chronicle stay within the Chronicle ecosystem.

What blockchain are you using to mint the items into NFTs?

The minting of the item into an NFT is performed when you make the collectible purchase. We are using the Aurora EVM on NEAR Protocol.

I have purchased an NFT on Chronicle and now I want to be able to sell it. How can I do that?

Our secondary marketplace is still in the process of being built and is expected to launch in Q4. Stay tuned!

I am trying to purchase an NFT but the credit card field is not displaying.

Ensure you are using https:// in the web address field to allow the Stripe API integration to function correctly.

After clicking “Verify” I did not receive my verification email.

Check your spam folder. You can also resend a verification email from the “My Collectibles” page in your Chronicle account.

When can I use XNL tokens inside Chronicle?

Our development team are working fast on this. XNL tokens will be integrated into Chronicle as part of our Roadmap strategy.

I represent a major brand and I would like to see if Chronicle would be interested in onboarding our NFTs.

Please make an enquiry directly to Chronicle at contact@chronicle.io with the subject line “Brand Intro: {Name of Brand}”

I have a support question that is not covered in the FAQ.

Please fill out this form and one of the Chronicle team members will be in touch with you.